Privacy Policy

At HB Crystal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website, hbcrystal.ae.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Phone number
• WhatsApp number
• Email address
• Business or company details
• Delivery or billing information
• Product and order requirements
• Any information you provide when contacting us

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries and requests
• Process and manage orders
• Provide quotations and product information
• Arrange deliveries and fulfill services
• Communicate with you through phone, email, or WhatsApp
• Improve our products, services, and website
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements

3. WhatsApp and Communication

If you contact HB Crystal through WhatsApp, your communication and information may be processed through WhatsApp’s services. We use the information you provide to respond to your inquiries, discuss products, process orders, and provide customer support.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and improve website functionality.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Information

HB Crystal does not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business, process orders, arrange deliveries, maintain our website, or provide requested services. We may also disclose information when required by law or to protect our legal rights.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. HB Crystal is not responsible for the privacy practices or content of those third parties.

We recommend reviewing the privacy policies of any third-party websites you visit.

9. Your Privacy Rights

Depending on applicable UAE laws and regulations, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Privacy Policy

HB Crystal may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.

Any updates will be published on this page with a revised Last Updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

HB Crystal
Phone / WhatsApp: +971 52 773 0069
Email: hbcrystal7787@gmail.com
Website: hbcrystal.ae
Working Hours: 10:00 AM – 11:00 PM

HB Crystal
Premium Crystals, Rhinestones, Motifs & Garment Accessories Across the UAE.