Shipping policy

At HB Crystal, we aim to provide fast, reliable, and convenient delivery of crystals, rhinestones, motifs, garment accessories, and other products across the UAE.

1. Delivery Areas

We provide delivery services across Dubai and all other Emirates of the UAE.

For special, urgent, or bulk orders, please contact our team to confirm delivery arrangements.

2. Order Processing

Orders are processed after the order details and requirements have been confirmed.

Processing time may vary depending on:

• Product availability
• Order quantity
• Customization requirements
• Wholesale or bulk order specifications
• Special sourcing requirements

Customized and made-to-order products may require additional processing time.

3. Delivery Time

We offer express UAE-wide delivery whenever available.

Estimated delivery times may vary depending on the delivery location, product availability, order size, and selected delivery service.

For urgent requirements, customers are encouraged to contact us directly through WhatsApp or phone before placing the order.

4. Shipping Charges

Delivery charges may vary depending on:

• Delivery location
• Order size and weight
• Delivery speed
• Type of order
• Special delivery requirements

The applicable delivery charges will be communicated to the customer before order confirmation, where applicable.

5. Bulk & Wholesale Orders

For large wholesale or bulk orders, delivery arrangements may be handled separately based on order quantity, destination, and production requirements.

Our team will coordinate with the customer to provide the most suitable delivery option.

6. Custom & Special Orders

Custom rhinestone designs, personalized motifs, heat-transfer sheets, and specially sourced products may require additional preparation time before dispatch.

The estimated delivery timeline for such orders will be communicated to the customer during the ordering process.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Contact number
• Building or shop name
• Street or area
• Emirate
• Any relevant delivery instructions

HB Crystal is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

8. Delivery Delays

Although we aim to meet the estimated delivery time, delays may occur due to circumstances beyond our control, including traffic, weather conditions, public holidays, courier issues, or other unforeseen circumstances.

We will make reasonable efforts to keep customers informed about significant delivery delays.

9. Receiving Your Order

Customers are advised to inspect their order upon delivery.

If the package appears damaged, opened, or contains an incorrect product, please contact HB Crystal as soon as possible and provide relevant photos or videos where applicable.

10. Failed Delivery

If delivery cannot be completed because the customer is unavailable, the delivery address is incorrect, or the courier cannot contact the recipient, additional delivery arrangements or charges may apply.

11. International Shipping

International shipping may be available for selected products and destinations upon request.

International customers should contact HB Crystal directly to confirm availability, shipping charges, delivery timelines, customs requirements, and any applicable duties or taxes.

12. Contact Us

For shipping, delivery, or order-related inquiries, please contact us:

HB Crystal
Phone / WhatsApp: +971 52 773 0069
Email: hbcrystal7787@gmail.com
Website: hbcrystal.ae
Working Hours: 10:00 AM – 11:00 PM

HB Crystal
Premium Crystals, Rhinestones, Motifs & Garment Accessories Across the UAE.